If you make a purchase or sign up for a customer account at D'lusso, we will request certain information from you such as your name, address, telephone number, and e-mail address. Requested information is stored for the sole purpose of identifying your customer account and shipping your item. We will not distributed and/or sell your information to any 3rd party unless in the event of a suspected online fraud transaction.
International Transfers. Information collected on this Website may be stored and processed in the United States or any other country in which D'lusso or its affiliates, subsidiaries or agents maintain facilities and by using this website, you consent to any such transfer of information outside of your country. D'lusso abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union. By using the website and providing personal information to us, you consent to any such transfer of information outside of your country. Be advised that personal information may be made available, without your knowledge, to the United States government or its agencies, or those of governments in any other country where we or our service providers store or process personal information, under a lawful order made in that country.
Collection and Use of Information
General. In general, you can browse our website without telling us who you are or revealing any personal information about yourself. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us through whatever means you provide such information (through our website, via e-mail, over the telephone, etc.). Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information. We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices, and information that we receive from our partners, affiliates and other third parties.
Use of Your Personal Information
We may use the information we collect about you to:
Facilitate your purchases and provide the services you request,
Confirm and track your order,
Respond to your inquiries and requests,
Compare and review your personal information for errors, omissions and accuracy,
Prevent and detect fraud or abuse,
Improve our website, service, product offerings, marketing and promotional efforts, and overall customer experience,
Identify your product and service preferences,
Understand our customer demographics, preferences, interests, and behavior, and Contact you (via email, postal mail, or telephone) regarding products and services (of D'lusso or our partners) that we believe may be of interest to you.
Personal Information that we May Share with Others
In certain circumstances, we may share your personal information with trusted partners.
Service Providers: We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, web analytics, fulfillment, assembly, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by D'lusso.
Partners: D'lusso may provide information to carefully selected partners. In such cases, we might share and/or cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you, such as financing services for purchasing D'lusso products.
Compliance with Law and Fraud Protection: We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.
Business Transfer: Your personal information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personal information would be transferred as one of the business assets of the Company.
Anonymous Information. We may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use these records for internal purposes, such as analyzing usage patterns so that we may enhance our services, and we also reserve the right to use and disclose any information in such records at our discretion.
Comments. We value your comments, feedback, testimonials, etc., which help us improve our website, products, and services. By making such submissions to us, you assign your rights in the submissions to us, as described in the "Submissions" section of our Terms and Conditions page.
Other Uses of Your Information
IP Address. When you visit our website, D'lusso collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve our website, customer service, products, and promotional efforts, and to understand your preferences, patterns and interests.
D'lusso does not knowingly collect personal information from children. If we learn that we have collected personally identifiable information from a child we will delete that data from our systems. Please visit the FTC's website at www.ftc.gov for tips on protecting children's privacy online. By using our website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing this website with the consent of your parent of guardian.
D'lusso is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. When we transfer sensitive personal information (for example, your name and address) over the Internet, we deem it protected via the third party sites being used such as our payment method partners. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
If you have any questions on above policies or terms, please contact us at our email address.
We reserve the right to refuse any order. All information is subject to change without any prior notice.